At Poblano KL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), make a reservation, or interact with us online. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site.

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1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, email address, phone number, billing or delivery address, and other details you provide when making reservations, ordering online, subscribing to our newsletter, or contacting us.
• Transactional Information: Records of your reservations, orders, and payments.
• Technical Information: IP address, browser type, operating system, and other usage data automatically collected through cookies or similar technologies.
• Marketing Information: Your preferences, feedback, and engagement with our promotions, newsletters, or loyalty programs.

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2. How We Use Your Information

We use the information we collect to:

• Process reservations and orders efficiently.
• Respond to inquiries, comments, or requests.
• Improve our services, website experience, and offerings.
• Send promotional materials, newsletters, or updates if you have opted in.
• Comply with legal obligations and prevent fraud.

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3. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share information with:

• Service Providers: Third-party partners who assist us with payment processing, delivery, IT support, or marketing campaigns.
• Legal Authorities: When required by law or in response to valid legal requests.
• Business Transfers: In case of mergers, acquisitions, or asset sales, information may be transferred as part of business assets.

We ensure that any third parties who receive your information adhere to strict privacy standards.

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4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and customize content. You can manage your cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.

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5. Your Rights

You have the right to:

• Access, update, or correct your personal information.
• Opt out of receiving marketing communications.
• Request deletion of your personal information, subject to applicable laws.
• Restrict or object to certain processing of your data.

To exercise these rights, please contact us at the details below.

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6. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

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7. Children’s Privacy

Our website is not intended for children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take steps to delete it promptly.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically for the latest information on our privacy practices.

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9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

Poblano KL
Email: info@poblanokl.com
Phone No.: 012-731 7336
WhatsApp: 012-731 7336
Address: Old Malaya, Lot 4, Lorong Raja Chulan,
City Centre, 52200 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur
Website: https://poblano.my/